Reference

How Your dpbass Account Agreement Works

Every dpbass account is governed by these terms, which set out what you can expect from us and what we expect from you — covering deposits through UPI…

Account EligibilityDeposits via UPI & PaytmWithdrawal RulesData Retention PolicyJurisdiction Clause
dpbass How Your dpbass Account Agreement Works
CONTACT AND ASSISTANCE

Reach Us About Any Terms Query

If any clause in these conditions is unclear or if you need to raise a dispute related to your account agreement, our support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. A support agent will address your terms query in real time, any hour of the day.
Email Support Send a detailed message to our terms and compliance address. We aim to respond within 24 hours with a clear explanation of the clause in question.
Help Centre Browse the dpbass Help Centre for answers to the most common account agreement questions, including payment conditions and withdrawal verification steps.
ACCOUNT SECURITY AND DATA

How We Handle Your Data Under These Terms

Your account data, transaction records, and personal details are held in accordance with these terms and applicable data protection requirements.

Data Retention

We retain your account records and transaction history for the period required by applicable law. You may request a summary of what we hold by contacting support with your registered account details.

Cookie Use

Cookies on the dpbass platform track session state and payment flow so your UPI or Paytm transaction is not interrupted. You can manage cookie preferences through your browser settings at any time.

Account Security

Two-factor authentication is available for all accounts. We strongly encourage you to enable it so that your login, wallet balance, and withdrawal requests are protected against unauthorised access.

Password and Access

You are responsible for keeping your login credentials confidential under these terms. If you suspect your account has been accessed without your permission, notify us immediately via live chat.

Requesting Changes

To update your registered name, contact number, or linked payment method — including PhonePe or Paytm account details — submit a verified request through the account settings page or email support.

Dispute Resolution

Disputes arising from these terms are handled by our compliance team within seven business days. If the matter is not resolved internally, escalation paths are described in the full policy document.

Common Questions About These Terms

The questions below cover the points our account holders ask about most often — eligibility, payment conditions, data rights, and how to raise a formal query. Each answer reflects the current version of our terms as they apply to accounts where local law permits access.

These terms apply to any person who opens or holds an account with dpbass in a region where local law permits access. By creating an account, you confirm that your use complies with your local regulations.

Yes. Deposits via UPI, Paytm, and PhonePe are supported payment methods explicitly covered by these terms. Each transaction is subject to the payment conditions outlined in the wallet section of the full agreement.

We will notify you via your registered email or in-app notification before material changes take effect. Continuing to use your account after that date means you accept the updated conditions.

Contact our support team by email or live chat with your account ID and a data access request. We will compile and send your records within the timeframe required by applicable data protection law.

Withdrawals are processed after identity verification is complete and the minimum withdrawal threshold is met. Funds are returned to the same payment method used for the original deposit where technically possible.

Email our compliance address with your account number and a description of the issue. Our team will acknowledge your message within two business days and issue a formal response within seven business days.

Yes. dpbass may suspend or close an account if the terms are breached, if fraudulent activity is detected, or if we are required to act by applicable law. You will be notified of the reason where law permits.